Privacy Policy

1. Information we collect

We may collect information that you provide directly when you register, place orders, or contact us:

• Account data: first name, last name, optional other names, email address, password (stored securely), and profile details.
• Order data: delivery address, phone number, and payment-related information necessary to process transactions.
• Vendor data: if you sell on Aisle 233, business name, contact details, and stall or product information.
• Communications: messages you send to us or to other users (e.g. support or dispute resolution).

We also collect certain information automatically when you use our site, such as device type, IP address, browser information, and usage data (e.g. pages visited, features used). We may use cookies and similar technologies for this purpose.

2. How we use your information

We use the information we collect to:

• Create and manage your account and authenticate you.
• Process orders, payments, and delivery (including sharing with vendors and logistics partners as needed).
• Communicate with you about orders, account updates, and support requests.
• Improve our platform, products, and services (e.g. analytics and troubleshooting).
• Send marketing or promotional communications where you have agreed (you can opt out at any time).
• Comply with legal obligations, enforce our terms, and protect the rights and safety of users.

3. Sharing and disclosure

We may share your information with:

• Vendors and delivery partners: as necessary to fulfill orders (e.g. delivery address, contact number).
• Service providers: payment processors, hosting, analytics, and customer support tools, under contracts that protect your data.
• Legal and safety: when required by law, or to protect our rights, users, or the public.

We do not sell your personal information to third parties for their marketing purposes.

4. Data retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Account and order data may be retained for a period after account closure for legal and operational reasons. You may request deletion of your data subject to applicable law.

5. Your rights

Depending on where you live, you may have the right to:

• Access and receive a copy of the personal data we hold about you.
• Correct or update inaccurate data.
• Request deletion of your data in certain circumstances.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights or ask questions about your data, please contact us.

6. Cookies and tracking

We use cookies and similar technologies to maintain your session, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Some features may not work correctly if you disable certain cookies.

7. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, loss, or misuse. This includes encryption of sensitive data, access controls, and secure infrastructure. No method of transmission over the internet is completely secure; we encourage you to use a strong password and keep your account details confidential.

8. Children's privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

9. International transfers

Your information may be processed in countries where we or our service providers operate. We ensure appropriate safeguards are in place where required by law for such transfers.

10. Changes to this policy

We may update this privacy policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of Aisle 233 after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.